FAQ

Products & Purchasing

  • If you want the voucher to arrive at someone else’s address, please fill in the name and e-mail address of the recipient; and the date you would like the voucher to arrive.

  • Unfortunately, the gift card doesn’t work on the webshop. Just send an email to info@hetfaireoosten.nl  with the products and your gift card code. We will then arrange it for you!

  • Unfortunately, we don’t make reservations. If you want to make sure the item you are looking for is in store you can give us a call or purchase the item online.

  • We are sorry if the product you are looking for is out of stock so we will try our best to get that product available for you. The best way to know if a certain product will be available soon is by sending us an e-mail to info@hetfaireoosten.nl.

  • If the product is on its way to your doorstep we are unfortunately unable to cancel the purchase. In this case, you would have to send it back and ask for a refund. If the order has not been shipped we can cancel your purchase and make a refund straight away. To do so, please email us at info@hetfaireoosten.nl with your wish and we will take care of it!

  • We accept Ideal, Mastercard, Visa and American Express. In our physical store, we only accept Maestro, V-Pay, Mastercard and Visa (no cash).

  • If for any reason we discover that an item you ordered and paid for is no longer available on the shelves, the Operations Team will contact you to tell you when the new stock is arriving, update you on stock delays and/or arrange a refund. If you have not heard anything, please send an e-mail to info@hetfaireoosten.nl for further assistance.

  • We try to deliver your order within 3 working days. If your package hasn’t arrived within these days; please e-mail info@hetfaireoosten.nl so that we can look into this for you.

  • If you are a retailer and would like to see our wholesale range or have any questions please email info@hetfaireoosten.nl

Shipping & Delivery

  • At Het Faire Oosten we strive to make our supply chain as sustainable as possible. This also applies to our packaging where we re-use our boxes and try to minimalize waste as much as we can.

  • Obviously, we would like to welcome you to our store to pick up your products! However, if you are unable to come to the store all orders within Amsterdam are delivered by bike. All other orders are shipped with PostNL. Check out our Shipping page for more information.

  • We deliver to any country, when you fill in your address and postal code when checking out the shipping costs will be calculated automatically.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • Yes, the shipping costs will be calculated when you fill in your address and postal code during check out.

  • Yes, that is possible. Please send an e-mail to info@hetfaireoosten.nl.

  • On the checkout page, you can select the gift wrap option for €1. In addition to that, you can also choose to add one of our bloom postcards with a personal message.

Returns & Refunds

  • Please check out our Returns page for more information.

  • After receiving the returned goods in the original condition we will refund the purchase amount of the item on the card which has been used to pay the order.

  • Please find our return form here.

  • After receiving the returned goods in the original condition we will refund the purchase amount of the item on the card which has been used to pay the order within 7 days.